I can't believe I actually said something nice about Comcast recently. I take it all back. My internet and cable have been out since Saturday (7/2) morning and won't be back before next Tuesday (7/12) at the earliest.
On Saturday I called and they told me it was a temporary outage in my area that would be fixed in a few hours. It seemed believable since the same thing had happened the weekend before. Sunday morning it was still out, so I called again and after 15 minutes on the phone they couldn't figure out what was wrong and concluded they'd need to send someone out. Oh yeah and the earliest available date was a week away. Great, I'm an internet poker player without an internet connection for over a week. They told me I could maybe call back and if someone cancelled an appointment maybe I could move mine earlier.
So Tuesday I called and they told me they had an opening the next day. PRAISE ALLAH! Half an hour after the scheduled time, nobody had shown up. So I called them again. Every call takes at least 10 minutes before I speak to a person, by the way. "We have no record of an appointment being scheduled for today." WHAT?? "This shows that you called to inquire, but no appointment was actually made. Next Wednesday (7/13) is the earliest available time."
Wow. And this brief summary doesn't include all the various transfers between people over the phone and bizarre stories some of them made up. Amazingly bad customer service.
The only real internet and TV alternatives are Verizon DLS and Direct TV, but Comcast really does have the best deal. So I'm just bending over and waiting til Wednesday.
6 comments:
While you're waiting, you could sign up for the netscape dialup free trial month. I did that when my comcast connection was down for a week and a half last month. It's a pain in the ass to cancel it, but it's slightly better than nothing for a week.
I was going to suggest that also. Probably better than not having any internet. Even for netzero or one of those lost cost providers its like 9.99 for a month. Might be worth it since I imagine you are sacrificing more than 9.99 of income.
also, for the record, I HATE COMCAST. I have had similiar problems before. If i could get DSL at my house I would, but they dont have it in my area yet. Anything to avoid comcast.
Get a job hobo.
i dont have a phone line
seems to me a serious card player, with a sole income source being from an online activity, would have had an emergency plan in place.
hmmm, guess not.
failure = when a lack of preparation meets a roadblock while the person in question is involved in an idiotic plan
My response to Mr. Chez deserved its own full entry.
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