Under its Franchise with Montgomery County, Comcast of Montgomery County has the following rebate policy: In the event of a Service Interruption... Comcast shall repair the Service Interruption as soon as possible. This obligation is satisfied if Comcast offers the Subscriber the next available repair appointment within the 24 hour period following the Service Interuption... If the Service Interruption is not repaired at the time of the scheduled appointment the Subscriber will receive a credit of 10% of the Subscriber's normal monthly bill for each 24 hour period, or segment thereof, that the Service Interruption continues.
I called today to cancel my Comcast service. I had DIRECTV and Verizon installed yesterday. Sunday NFL ticket is going to be sweeeeeet.
"Sir, we'd hate to lose you as a customer. Can I ask why you are leaving?"
"Consistently terrible service."
"Oh, well that's too bad. Could you give me an example?"
"Well if you look at my file, you'll probably see that I had to file a formal complaint with the county goverment because Comcast refused to give me the full rebate according to the policy that is clearly printed on every bill that comes to my house."
[They wouldn't give me the rebate after my cable was out for 9 days, due to a problem that they didn't even end up having to come to my house to fix. My On Demand service wasn't restored for over a month. They eventually gave me the 90% credit after they received the paperwork from the county government.]
"I see. Well would you change your mind if I could offer you a discount on your..."
[interupts:] "No chance."
2 comments:
24 hours? You MD people are lucky. Every single time I have called for service on my cable internet connection (4 times in the past year - there is a neighborhood problem they have not yet 100% fixed), the appointment is always made for exactly 7 days from the time I call. Funny how they always have to "check the calendar" and then are "very sorry" that the "soonest available appointment time" is always exactly 7 days from the current time.
Comcast sucks.
I would get directv but the last time I checked it costs $400 to get the HD feed set up here.
rgyzuci: n
1. a cream and egg based pasta sauce
2. walt's CAPTCHA word for this blog comment
Woah lets not get crazy. 24 hours is what their franchise agreement says, but apparently they completely ignore their contracts. I've never got them within 7 days either, and usually the guys don't show up for their appointment.
One time I signed up for an appointment like 7 days from when the problem started. I called when they didn't show up, and they said they had no record of the appointment being made, but could offer me an appointment 7 days from today.
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